Start your journey into the world of information technology with this comprehensive, career-focused course that introduces the essential knowledge and skills required for IT support and operations. Designed for beginners and aspiring professionals, this course provides hands-on experience in hardware, operating systems, networking, cybersecurity, and troubleshooting—all mapped to the CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202) certification objectives.

You'll learn how to:

• Understand computer systems – identify hardware components, peripherals, and their functions.
• Install and configure systems – perform hardware upgrades, OS installations, and peripheral setups.
• Troubleshoot effectively – analyze common hardware and software issues using structured problem-solving techniques.
• Apply IT best practices – follow industry-standard tools, safety protocols, and documentation methods.
• Evaluate and optimize performance – assess system needs and recommend upgrades for efficiency.

This course blends lectures, guided readings, virtual labs, sandbox practice environments, and interactive simulations, ensuring you build both theoretical knowledge and practical experience.

By the end of this course, you'll be able to:

• Confidently install, configure, and maintain PCs and peripherals.
• Troubleshoot common system errors and apply problem-resolution workflows.
• Follow IT safety and operational best practices in professional environments.
• Demonstrate the skills needed to pass the CompTIA A+ certification exams.
• Pursue entry-level roles such as IT Support Specialist, Help Desk Technician, or Field Service Technician.

Expectations: Attend class regularly, participate in labs and discussions, complete assignments on time, and uphold Ideal Institute's academic integrity standards.

This course provides the foundation for a career in IT, giving you the skills and confidence to begin working in technical support or to continue toward advanced IT certifications.